NEWS – TLC VALETING CENTRE – VALETING READING

NEWSAdrian Black2026-03-06T01:56:11+00:00
SEATS SHAMPOO
Title

      EXCELLENT  
   Based on 435 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Karen Wood 
 
 
 
 Trustindex verifies that the original source of the review is Google. Amazing service, really professional, friendly and they did an amazing job. My car looks brand new. Really happy with the job they did.
  
 
      Posted on Google  
   
   Mark Rogers 
 
 
 
 Trustindex verifies that the original source of the review is Google. Friendly staff, reasonably priced and high quality work. Highly recommend their full range of services.

They clearly know their craft and respect your car and paintwork.
  
 
      Posted on Google  
   
   Agnieszka Sowa 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great work and lovely staff. Really helpful. Really nice waiting garden and free coffee
  
 
      Posted on Google  
   
   Marcin N. 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great service. High standard and work of quality.
  
 
      Posted on Google  
   
   Miro Pavlov 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great service 😊
  
 
      Posted on Google  
   
   Dominik Trznadel 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent job! Will be coming back.
  
 
      Posted on Google  
   
   Claire McHugh 
 
 
 
 Trustindex verifies that the original source of the review is Google. Recently booked our car in for a Mini-valet and was extremely happy with the service. The online booking system was very easy to use and the staff couldn't have been more friendly and efficient on the day. A fantastic carwash service so would definitely recommend.
  
 
      Posted on Google  
   
   James Freeman 
 
 
 
 Trustindex verifies that the original source of the review is Google. Helpful staff. Excellent cleaning quality. Good waiting room.
  
 
      Posted on Google  
   
   Kira 
 
 
 
 Trustindex verifies that the original source of the review is Google. I came here today for a quick exterior wash. First of all, I spent 10 minutes just standing in the queue while workers passed by without acknowledging me. When someone finally did, I was told I’d either need to wait 90 minutes or book in advance. The employee actually smiled while telling me, 'Customers who have booked are more important to us.' I’m not exaggerating—that is a literal quote.
I might have considered coming back on Monday if they didn't work 'banker's hours' (9am–3pm). Furthermore, the website states deposits are non-refundable unless 24 hours' notice is given. How am I supposed to predict the rain 24 hours in advance? I can't comment on the quality of the wash since I didn't get one, but the customer service is hilarious. It’s a car wash, not a private bank.

Edit: In response to the owner’s reply: the fact that you went to the length of reviewing security footage to 'prove' I only waited 4.5 minutes rather than 10 is quite revealing. It seems you care far more about being 'right' and proving a point than actually delivering service. As a first-time visitor, I had no reason to know your internal procedures or where your reception desk was located. A professional business would have simply apologised for the miscommunication and welcomed me back; instead, you’ve chosen to be defensive and hostile toward a potential customer. Perhaps you should focus on training your staff on basic customer service rather than monitoring the street for critics.
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